Hardship
We will assess genuine financial hardship
If your circumstances have changed and you cannot meet the payment being requested, contact us early so the matter can be reviewed.
Hardship team contact: (07) 3834 3500 or compliance@axessrc.com.au.
You can complete the online application or download the PDF form as a backup.
Start here
Tell us what has changed and what kind of arrangement may be realistic. A hardship request is different from disputing whether the account is owed.
Information that helps
Useful details include income changes, essential expenses, dependants, medical or employment issues, and any short-term event that affects payment. We may ask for documents after reviewing the request.
What to expect
The team will assess the circumstances and confirm whether a temporary arrangement, changed payment plan or other support can be considered. If more information is needed, we will ask for it before deciding.