Communication support
You can communicate with us in your own language and we can engage a translator to assist. If you have a hearing or speech impairment, you can call through the National Relay Service. TTY users can call 133 677. Speak and Listen users can call 1800 555 727.
Payment and hardship matters
If the enquiry is about a payment arrangement, hardship or a complaint, use the relevant page so the request is routed to the correct team.