Axess Recoveries & Collections

Complaints

We take complaints seriously

Use this page to lodge a complaint or contact the Compliance Manager directly.

Complaint form

Provide enough detail for the Compliance Manager to identify the matter and contact you. Do not include card details.

How to make a complaint

  • Submit the form on this page.
  • Phone the Compliance Manager on (07) 3834 3500.
  • Email compliance@axessrc.com.au or write to PO Box 1003, Spring Hill QLD 4004.

After you submit

Simple issues may be resolved by phone. More complex matters are reviewed by Compliance, and we may contact you for extra details before responding.

The complaints handling process explains possible outcomes, review steps and external avenues.

Read complaints handling process