We will or may collect and store information about:
We will also collect information from you and your representatives and, in some circumstances, we will collect sensitive information about your health that may relate to your current financial position but only when you authorise it. We may collect personal information from other parties and publicly available sources, such as the internet and social media.
We will only collect personal information that is related to:
If personal information is not provided to us, the performance of our functions as your credit provider or in acting as a mercantile agent for other creditors will be affected.
We can disclose your personal information to:
We seek credit eligibility information from credit reporting bodies about you with respect to:
The credit reporting bodies that we may use are:
The Privacy Policy of each credit reporting body is available from their website.
Under the Privacy Act you have the right to request us to provide you with access to your personal information, credit information and credit eligibility information and if any of that information is incorrect you can request that we change it. Our contact details are available here.
There is no fee for accessing and correcting your information.
If you believe we have not complied with our obligations under the Act, the APPs or the Code you can make a complaint by contacting our Compliance Manager using the details below.
The Compliance Manager
PO Box 1003
Spring Hill QLD 4000
(T) 1300 4 29377
(P) (07) 3834 3500
(E) Here
We are a member of an external dispute resolution scheme that you can access if you are not satisfied with our handling of your complaint. Further information about our internal and external dispute process can be found here.